Return Policy
SHOP CONFIDENTLY - DIVINE HOT TUBS 100% RISK-FREE POLICY
We are committed to offering the best value to our customers, with a 30 day risk-free 100% satisfaction guarantee on all spa models. All spas returned within the 30-day risk-free policy will not incur any shipping or restocking fees and will be refunded 100% on the spa purchase price. The 30 day policy starts on date of delivery per the freight BOL. Please contact Divine Hot Tubs for all returns and questions. All spas must be ready for curbside pickup at the time of shipping. Any / all costs related to special equipment, crane, electrical, water, backyard pickup/delivery, or contractor will not be included or refunded. Please inspect your item(s). You will be required to sign a Bill of Lading. Please note any visible damage to the item or packaging on the Bill of Lading. If refusing delivery due to damage, please note: “refused due to damage” on the Bill of Lading and contact Divine Customer Service.
*SPA ORDERS*
By receiving the order confirmation email you acknowledge this order will be made custom manufactured to my personal and unique specifications that cannot be changed once work has begun. If the order is placed incorrectly or changes need to be made by the customer it cannot be canceled or refunded under our 90 satisfaction guaranty. If the order is placed wrong by the customer you must notify Divine within 48 hours of purchase date and will accrue a 20% restocking fee and/or shipping cost.
*We reserve the right to improve our product without notice*
******PARTS, PUMPS, FILTERS, PILLOWS, ACCESSORIES, OR CHEMICALS CANNOT BE RETURNED OR REFUNDED - 1 YEAR WARRANTY ON ALL PARTS AND ACCESSORIES*****